Shipping & Returns

Thank you for shopping with Girls on Film Jewelry. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

We currently ship orders ONLY and within the United States.

Orders are processed within 2 business days (excluding holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

Please make sure your shipping address is correct before placing your order. Girls on Film is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

Shipping Methods & Delivery Times

Shipping charges are calculated at checkout based on your destination. Available shipping methods and estimated delivery times are shown at checkout.

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method.

Lost, Stolen, or Delivered Packages

Once an order is marked as delivered by the shipping carrier, Girls on Film Jewelry is not responsible for packages that are lost, stolen, or missing from the delivery location. If your package is marked as delivered but you haven't received it, please check with household members or neighbors and contact your local post office to report the issue and inquire about filing a claim. You may also contact us at contact@girlsonfilmjewelry.com for assistance with tracking information.

Returns

We want you to love your Girls on Film piece. If you’re not completely satisfied with your purchase, we accept returns within 15 days of delivery.

To be eligible for a return:

The item must be unworn and in new, mint condition.
The jewelry must be returned with its original pouch and packaging.
Items that show signs of wear, damage, or alteration are not eligible for a refund.
Earrings must be unworn for hygiene reasons.

How to Start a Return

We currently process returns directly through email.

To request a return, please email contact@girlsonfilmjewelry.com within 15 days of delivery and include your order number.

Once your return request is approved, we’ll provide instructions for sending your item back.

Customers are responsible for the cost of return shipping. The return shipping label cost will be deducted from your final refund.

Refunds

Once your return is received and inspected, we’ll process your refund within 5 business days.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at contact@girlsonfilmjewelry.com as soon as possible with your order number and photos of the item.

We’ll review the issue and work with you to make it right.